Upcoming Changes to Trading Hours due to August Holidays

Dear Valued Client,

Please be advised that the following instruments’ trading hours will be affected by the upcoming August Holidays.

For more detailed information, please refer to the table indicated below:

Note：

1. The trading hours indicated in the table are in GMT+3 (MT4 Server Time).

2. The above data is for reference only and may changes due to the adjustment of the liquidity provider, please refer to the server time in MT4 for accuracy.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

System Upgrade Notice

Dear Valued Client，

As part of our commitment to provide the most reliable service to our clients, there will be server maintenance this weekend.

The system maintenance is scheduled to take place on July 20th, 2024, 08:00-15:00 (GMT+3)

Please note that the following aspects might be affected during the maintenance:

1. During the maintenance hours, Client portal and Rockglobal App will be unavailable, including Deposit/Withdrawal and all the other functions will be limited.
2. During the maintenance hours, the price quote and trading management will be temporarily disabled during the maintenance. You will not be able to open new positions, close open positions, or make any adjustments to the trades.
3. There might be a gap between the original price and the price after maintenance. The gaps between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed. If you don’t want to hold any open positions during the maintenance, it is suggested to close the position in advance.

Please refer to MT4 for the latest update on the completion and market opening time.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Modifications on All US share CFDs

Dear Valued Client，

To provide a favorable trading environment to our clients, Rockglobal will modify the trading setting of All US share CFDs on July 15th, 2024:

1.All US share CFDs products leverage will be adjusted to 20:1.

The above data is for reference only; please refer to the MT4 software for specific data.

Friendly reminders:
1. All product settings stay the same except for the above adjustments.
2. The margin requirement of the trade may be affected by this adjustment. Please make sure the funds in your account are sufficient to hold the position before this adjustment.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

July Future Rollover Notice

Dear Valued Client，

Please be advised that the following Future Instruments will be automatically rolled over as per indicated in the table below. Clients are advised to monitor and manage their positions closely as there can be a pricing difference between the old and new futures contracts.

Please Note:

1.The rollover will be automatic, and any existing open positions will remain open.

2.Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.

3.To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.

4.Kindly ensure that all take profits and stop losses are adjusted before the rollover occurs.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Share Split Notification (AVGO)

Dear Valued Client，

Shares product AVGO is about to conduct a share split after the market closes on July 12, 2024. Starting from the market opening on July 15, 2024, AVGO expects to provide investor trading in divided contracts.

After the share split, please be aware of the following:
1. The trading volume of AVGO open positions will become 10 times the original number of lots.
2. The “opening price” and “take profit/stop loss set price” of AVGO positions will become 1/10 of the original price.
3. The price of AVGO at the marketing opening of July 15 is expected to be about 1/10 of the closing price.
4. After the market closes on July 12, all AVGO pending orders in live accounts will be cancelled.
5. After the market closes on July 12, all AVGO orders in demo accounts will be cancelled, including open positions and pending orders.

The above data is for reference only; please refer to the MT4 software for specific data.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Upcoming Changes to Trading Hours due to July Holidays

Dear Valued Client,

Please be advised that the following instruments’ trading hours will be affected by the upcoming July Holidays.

For more detailed information, please refer to the table indicated below:

Note：

1. The trading hours indicated in the table are in GMT+3 (MT4 Server Time).

2. The above data is for reference only and may changes due to the adjustment of the liquidity provider, please refer to the server time in MT4 for accuracy.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

System Upgrade Notice

Dear Valued Client，

As part of our commitment to provide the most reliable service to our clients, there will be server maintenance this weekend.

MT4 Trading Hours:

June 15th, 2024 (Saturday) postponed to open at 11:00.

The above time is system time GMT+3.

Please note that the following aspects might be affected during the maintenance:

1.During the maintenance hours, Client portal will be unavailable, including Deposit/Withdrawal and all the other functions will be limited.
2.During the maintenance hours, the price quote and trading management will be temporarily disabled during the maintenance. You will not be able to open new positions, close open positions, or make any adjustments to the trades.
3.There might be a gap between the original price and the price after maintenance. The gaps between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed. If you don’t want to hold any open positions during the maintenance, it is suggested to close the position in advance.

Please refer to MT4 for the latest update on the completion and market opening time.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Product Adjustment on Contract Size

Dear Valued Client，

To provide a favorable trading environment to our clients, Rockglobal will have contract size adjustment for certain products on June 15, 2024.

Please check the details below:

1. ETHUSD and ETHEUR Contract Size will be adjusted from 10 to 1.
2. SOLUSD Contract Size will be adjusted from 100 to 10.

Friendly reminders:
1. The trading volume of the above products will be adjusted to 10 times the original lot size, including open/pending orders.
2. The system will allocate the excess lots to new open/pending orders, if the adjusted lots exceed the maximum lot.
3. After the adjustment, open/pending orders of the above products in the demo account will be cancelled.
4. All specifications for the product stay the same except the contract size.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

June Future Rollover Notice

Dear Valued Client，

Please be advised that the following Future Instruments will be automatically rolled over as per indicated in the table below. Clients are advised to monitor and manage their positions closely as there can be a pricing difference between the old and new futures contracts.

Please Note:

1.The rollover will be automatic, and any existing open positions will remain open.

2.Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.

3.To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.

4.Kindly ensure that all take profits and stop losses are adjusted before the rollover occurs.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Upcoming Changes to Trading Hours due to June Holidays

Dear Valued Client,

Please be advised that the following instruments’ trading hours will be affected by the upcoming June Holidays.

For more detailed information, please refer to the table indicated below:

Note：

1. The trading hours indicated in the table are in GMT+3 (MT4 Server Time).

2. The above data is for reference only and may changes due to the adjustment of the liquidity provider, please refer to the server time in MT4 for accuracy.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Modifications on All US share CFDs

Dear Valued Client，

To provide a favorable trading environment to our clients, Rockglobal will modify the trading setting of All US share CFDs on May 20th, 2024:

1.All US share CFDs products leverage will be adjusted to 33:1.

Friendly reminders:
1. All product settings stay the same except for the above adjustments.
2. The margin requirement of the trade may be affected by this adjustment. Please make sure the funds in your account are sufficient to hold the position before this adjustment.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

May Future Rollover Notice

Dear Valued Client，

Please be advised that the following Future Instruments will be automatically rolled over as per indicated in the table below. Clients are advised to monitor and manage their positions closely as there can be a pricing difference between the old and new futures contracts.

Please Note:

1.The rollover will be automatic, and any existing open positions will remain open.

2.Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.

3.To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.

4.Kindly ensure that all take profits and stop losses are adjusted before the rollover occurs.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Forex Trading Time Adjustment Notice

Dear Client,

To provide a better trading environment in accordance with the market condition, Rockglobal will adjust the trading time of part of Forex product on May 6th, 2024.

Please find the table below for more information:

The above data is for reference only, please refer to the MT4 software for specific data.

Kind Reminder:

The rest of the specifications remain unchanged except for the trading time.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Upcoming Changes to Trading Hours due to May Holidays

Dear Valued Client,

Please be advised that the following instruments’ trading hours will be affected by the upcoming May Holidays.

For more detailed information, please refer to the table indicated below:

Note：

1. The trading hours indicated in the table are in GMT+3 (MT4 Server Time).

2. The above data is for reference only and may changes due to the adjustment of the liquidity provider, please refer to the server time in MT4 for accuracy.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Adjustment on Turkey TRY Forex Notice

Dear Valued Client，

To provide a more favorable trading environment for our clients, Rockglobal will have adjustments for the TRY products on April 22, 2024.

Please check the details below:

1. EURTRY and USDTRY leverage will be adjusted from 5:1 to 20:1.
2. EURTRY and USDTRY trading will be set to Full Access, which is available for opening/closing positions.

Friendly reminders:

1. All product settings stay the same except for the above adjustments.
2. The margin requirement of the trade may be affected by this adjustment. Please make sure the funds in your account are sufficient to hold the position before this adjustment.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

System Upgrade Notice

Dear Valued Client，

As part of our commitment to provide the most reliable service to our clients, there will be server maintenance this weekend.

The system maintenance is scheduled to take place on April 13th, 2024 00:00-02:00 (GMT+3); the trading hours is postponed to open at 10:00 (GMT+3)

Please note that the following aspects might be affected during the maintenance:

1. During the maintenance hours, Client portal and RockGlobal Markets App will be unavailable, including Deposit/Withdrawal and all the other functions will be limited.
2. During the maintenance hours, the price quote and trading management will be temporarily disabled during the maintenance. You will not be able to open new positions, close open positions, or make any adjustments to the trades.
3. There might be a gap between the original price and the price after maintenance. The gaps between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed. If you don’t want to hold any open positions during the maintenance, it is suggested to close the position in advance.
4. Following the maintenance, it is important to note that the latest version will be 1415. If your MT4 version is below 1415, it is suggested that you download the latest version on the official website by navigating to “Trading” → “MetaTrader 4”.

Please refer to MT4 for the latest update on the completion and market opening time.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Trading Hour Changes Due to EU/UK Daylight Saving

Dear Valued Client，

Please be advised that the trading hours of the following instruments will be changed due to the upcoming EU/UK Daylight Saving from April 12th, 2024, onwards.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

April Future Rollover Notice

Dear Valued Client，

Please be advised that the following Future Instruments will be automatically rolled over as per indicated in the table below. Clients are advised to monitor and manage their positions closely as there can be a pricing difference between the old and new futures contracts.

Please Note:

1.The rollover will be automatic, and any existing open positions will remain open.

2.Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.

3.To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.

4.Kindly ensure that all take profits and stop losses are adjusted before the rollover occurs.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Trading Hour Changes Due to AU Daylight Saving

Dear Valued Client，

Please be advised that the trading hours of the following instruments will be changed due to the upcoming AU Daylight Saving from April 7th, 2024, onwards.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Trading Hour Changes Due to EU/UK Daylight Saving

Dear Valued Client，

Please be advised that the trading hours of the following instruments will be changed due to the upcoming EU/UK Daylight Saving from March 31st, 2024, onwards.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Upcoming Changes to Trading Hours due to April Holidays

Dear Valued Client,

Please be advised that the following instruments’ trading hours will be affected by the upcoming April Holidays.

For more detailed information, please refer to the table indicated below:

Note：

1. The trading hours indicated in the table are in GMT+3 (MT4Server Time).

2. The above data is for reference only and may changes due to the adjustment of the liquidity provider, please refer to the server time in MT4 for accuracy.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Adjustment on Turkey TRY Forex Notice

Dear Valued Client，

In response to the upcoming high market volatility for TRY Forex during the Turkish election, there will be adjustments for the products on March 28, 2024. Please check the details below:

1. EURTRY and USDTRY leverage will be adjusted from 20:1 to 5:1
2. EURTRY and USDTRY will be set to close only effective on March 28, 2024

Friendly reminders:
1. All product settings stay the same except for the above adjustments.
2. The margin requirement of the trade may be affected by this adjustment. Please make sure the funds in your account are sufficient to hold the position before this adjustment.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

System Upgrade Notice

Dear Valued Client，

As part of our commitment to provide the most reliable service to our clients, there will be server maintenance this weekend.

The system maintenance is scheduled to take place on March 10th, 2024 07:00-14:00 (GMT+2).

Please Note:

1. The price quote and trading management will be temporarily disabled during the maintenance. You will not be able to open new positions, close open positions, or make any adjustments to the trades.
2. There might be a gap between the original price and the price after maintenance. The gaps between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed.
3. Please refer to MT4 for the latest update on the completion and market opening time. Our services will be back online once the maintenance is completed.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal

Trading Hour Changes Due to US Daylight Saving

Dear Valued Client，

Please be advised that the trading hours of the following instruments will be changed due to the upcoming US Daylight Saving from March 10th, 2024, onwards.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at info@rockglobal.com.

Kind Regards,
Rockglobal